Associate Manager, Quality Compliance Auditor

Altria Client Services

Richmond, Virginia

11/27/2019 7:42:21 AM





Do you have a passion for driving perfection and compliance in everything you do? Would you like to be part of a Fortune 200 company that is at the forefront of changing an entire industry for the better? If you answered yes, then check out Altria!

Our companies have a long history of leading the industry and the future of our industry is about innovation, harm reduction, and informed consumer choice! That’s why Altria is investing in a portfolio of new products that satisfy changing preferences and have the potential for lower risk. Through product innovations, we strive to give consumers the choices they want today — and develop new technologies for tomorrow.

We are currently seeking a highly qualified Quality Compliance Auditor to join our Regulatory Quality Compliance department in Richmond, VA. You will be responsible for conducting quality audits of internal, supplier, and/or clinical related operations to evaluate the level of conformance to company standards and/or regulations.

In addition to your direct auditing related activities, you will be required to support FDA inspection activities and develop compliance assessments and trend analysis of emerging risk areas and formulating critical issue communications to management.
The expectation will be for you to apply a broad-based knowledge of quality operations and FDA related regulatory compliance to assist in the development, execution, and assessment of proposed corrective action plans and remediation projects to ensure that quality gaps are closed in a timely and acceptable manner.

Your responsibilities are:

* Planning, conducting and reporting the results of internal, supplier, and/or clinical related quality audits to departmental and operational management.
* Planning and coordinating audit and project activities using multi-discipline / multi-functional teams.
* Identifying and escalating internal and external situations which may pose quality/compliance risks that may adversely affect business operations.
* Assisting in the development, implementation and continuous monitoring of objectives, procedures, tracking and trending mechanisms to ensure that management is consistently informed on the status and effectiveness of compliance activities.
* Participating in the development of Altria-wide audit resources through training and/or mentoring to increase the overall organizational capability.
* Conducting analyses, consulting and assessments of various operations and processes by applying their knowledge and judgment in areas where they may have little to no previous work experience.
* Evaluating situations to determine the potential impact.
* Leading or participating in corrective actions and programs designated to enhance the quality and compliance posture of the organization.
* Providing guidance and recommendations to management on Good Manufacturing Practices (GMP) implementation and issues resolution.
* Maintaining confidentiality of information obtained during audits.

Specific Skills

Your qualifications include:

* A Bachelor’s Degree in Physical Science, Engineering or a related field.
* A minimum of 8 years of relevant experience in quality systems auditing and operations.
* Direct FDA experience or quality/compliance experience in an FDA regulated industry (pharmaceuticals, medical devices, and dietary supplements).
* Attention to detail with strong analytical and organizational skills.
* Strong written, verbal and presentation skills along with proven ability to collaborate with others.
* Ability to thoughtfully, independently and persuasively provide critical and sensitive feedback to the most senior levels of management.
* Proficiency in conflict negotiation and resolution is preferred.
* The ability to perform assignments in an independent and autonomous manner with minimal direct supervision.
* Ability to utilize various computer software to include: Word, Excel, PowerPoint, and Outlook.
* Audit and/or quality certification in ISO, ASQ CQE or CQM is desirable or ability to obtain an ASQC Quality Auditor certification within one year of obtaining this position.
* Comfortable working during non-core hours as required to assess multiple shifts and operations spanning lengthy periods.
* Ability to travel up to 50% throughout the year (domestic and international).

Altria Group holds diversified positions across tobacco, alcohol, and cannabis. Our tobacco companies include some of the most enduring names in American business: Philip Morris USA, U.S. Smokeless Tobacco Company, John Middleton and Nat Sherman. And we have 35 percent ownership of JUUL Labs, Inc., the nation’s leading e-vapor company. We complement our total tobacco business with our ownership of Ste. Michelle Wine Estates and our significant equity investment in Anheuser-Busch InBev, the world's largest brewer.

We recognize that our people are the reason we achieve our business goals. We believe in developing the leadership potential of our employees by providing them with opportunities for training, development, and advancement.

In addition to the opportunity to apply and develop your skills toward key business objectives, we offer an excellent compensation package including a competitive base salary, comprehensive health/vision/dental insurance, participation in our incentive compensation and deferred profit sharing programs, as well as a relocation assistance package.


Each Altria company is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class.

Richmond, VA - Virginia


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