Manager, IQOS Retail Operations

Philip Morris USA Inc

Richmond, Virginia

5/6/2019 4:30:38 AM





Do you have a real passion for leading change and innovation? Do you believe there is a better way to engage consumers? A need to educate them? Do you enjoy crafting a personalized and unique experience that is meaningful to your customers? Then come join Philip Morris USA!

IQOS - Tobacco meets Technology.

PM USA, an Altria company, is working towards our goal to reduce risk and expand choice for our adult consumers, and you could help us achieve success with our innovative, heat-not-burn product. PM USA and Philip Morris International are working together to create a new approach to how and where we engage, educate and support our adult tobacco consumers in making the change from conventional cigarettes to IQOS. We provide the opportunity: You bring the passion and dedication needed to ensure success!

PM USA is seeking a creative, driven and analytical Retail Operations Manager to join our team. You will build and lead IQOS retail operations across our U.S. brick and mortar store locations.
In your role as Retail Operations Manager, you will lead a network of retail stores. This will include business performance, professional development of field teams and store culture. You will own driving strategic initiatives and key processes for growth, profitability, efficiency and creating a unique customer experience.

You will accomplish this by:

* Developing and executing a transition plan to internalize retail operations currently run by third-parties.
* This will include:
* Optimizing store staffing and scheduling model
* Implementing consistent operational standards across retail outlets
* Assisting in the creation of compensation structure including incentive plans to drive retail critical metrics

* Leading multiple store managers across geographies to facilitate success of retail stores
* Monitoring and meeting store P&L goals assigned to each location
* Visiting IQOS retail locations regularly to provide support and ensure in-store compliance with marketing guidelines and initiatives
* Providing performance management feedback and mentorship to in-store employees
* Oversight of mystery shopper program

* Providing consumer experience feedback to central marketing team with suggestions for adjustments to consumer interactions
* Leading in-store event execution with store managers and events / mobile retail team
* Identify and recruit retail talent (store managers, associates)
* Build encouraging and collaborative retail culture
* Travel up to 50%, mainly in the United States

Specific Skills

You have:

* 5+ years of retail management experience including multiple retail outlets and previous position as a store manager
* Comprehensive knowledge of retail industry with ideal experience in service-based store environments (i.e. fashion, luxury goods, hospitality, etc.)
* Training and mentorship skills
* Proficient in financial and retail planning tools

Altria is a Fortune 200 company, proud to call Richmond, Virginia our home.

Altria Group holds diversified positions across tobacco, alcohol and cannabis. Our tobacco companies include some of the most enduring names in American business: Philip Morris USA, U.S. Smokeless Tobacco Company, John Middleton and Nat Sherman. And we have 35 percent ownership of JUUL Labs, Inc., the nation’s leading e-vapor company. We complement our total tobacco business with our ownership of Ste. Michelle Wine Estates and our significant equity investment in Anheuser-Busch InBev, the world's largest brewer.

Altria Client Services’ role is to help Altria Group and its operating companies responsibly meet their business goals by providing the high quality services they require in a financially disciplined way. We believe in developing the leadership potential of our employees by providing opportunities for training, development and advancement.

In addition to the opportunity to apply and develop your skills toward key business objectives, we offer an excellent compensation package including a competitive base salary, comprehensive health/vision/dental insurance, participation in our deferred profit sharing and incentive compensation programs as well as a relocation assistance package.


Each Altria company is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class.

Richmond, VA - Virginia


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