Manager Network Services

Altria Client Services

Richmond, Virginia

3/24/2020 8:14:40 AM


Business Support Information Technology



Implement and support voice and data networks for a Fortune 200 Company that was selected by ComputerWorld as one of the Best Places to Work in IT! Do you have 8+ years of IT experience along with at least 3 years of experience in network design and /or implementation of LAN and WAN solutions. ? If so, we want to speak with you! We are currently seeking a Manager Network Services in Richmond, VA.

In this role, you will:

• Handle the technical operations for local and wide area networks, unified communications and telecommunications services across the enterprise
• Lead supplier relationships to meet or exceed service levels for operational needs
• Maintain a positive relationship with account managers and other delivery teams to insure efficient resolution of incidents and successful delivery of change requests
• Ensure compliance to contract obligations, security and technical standards to meet or exceed policies and audit expectations
• Identify business investments and saving opportunities that will improve service and reduce overall year to year budget expenditures
• Conduct operational reviews and ensure support concerns are addressed and service optimization opportunities are leveraged to improve customer experience
• Monitor service performance; conduct capacity and trend analysis; to identify / resolve issues before they become service impacting events
• Develop and lead strategic partner/supplier relationships to ensure maximum leverage, to include technical solutions, negotiations and contracts. Work with vendors to implement product feature improvements for reliability, availability, and serviceability
• Partner with the Architects & Engineering team to drive operational transformation, automation and continuous improvements
• Follow ITIL standard methodologies in implementing, handling and delivering services.

We want you to have:

• Bachelor’s Degree in Computer or Information Science
• 8+ years of IT experience
• 3+ years relevant technical experience in network design and /or implementation of LAN and WAN solutions.
• 2+ years of management experience in an Infrastructure and Operations environment
• ITIL Foundation Certificate or equivalent knowledge is preferred
• CISCO CCNA or CCNP Certifications preferred
• We prefer you have working knowledge of emerging network technologies, Cisco Spine and Leaf, ACI, and SDWAN
• Strong written and verbal interpersonal skills
• Possess strong analytical skills to identify incident trends that enable process improvements
• Ability to function effectively in environments of rapid change and high demands
• Demonstrated continuous improvement and creative problem-solving skills
• Experience managing a budget effectively and have solid contract management skills
• Experience in developing service contracts and establishing service level agreements with telecom providers
• Ability to work flexible hours and be accessible 24/7/365

In addition to the opportunity to apply and develop your skills toward key business objectives, we offer an excellent compensation package including a competitive base salary, comprehensive health/vision/dental insurance, participation in our incentive compensation and deferred profit-sharing programs, as well as a relocation assistance package.

Richmond, VA - Virginia


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